IT Services 
Cloud Services About the client
Established in 2002 by John Abbott, Abbott Risk Consulting (ARC) is an award-winning Safety, Engineering and Risk Management Consultancy providing services to high hazard industries including the Nuclear, Defence, Oil & Gas and Chemicals, Renewables and Transport sectors. They employ over 150 full-time safety and risk consultants and have offices throughout the UK and Australia.
THE CHALLENGE
ARC traditionally used an in-house IT manager to support their infrastructure and staff. As the company grew several factors contributed to them looking for a managed IT Services partner to replace their in-house function.
- ARCs growing presence in Australia required access to 24/7 support due to the time difference.
- Working in high hazardous industries requires adherence to strict regulation and compliance. Security is paramount and ARC required increased support and guidance from a team with the advanced technical qualifications and experience.
- As the company grows ARC requires ongoing advice and education on what is happening in the industry and what emerging/existing technologies they should be integrating, to give their staff and clients the most functional secure experience.
- As staff numbers grow, they did not want to be responsible for hiring and training a tech team in a fast-moving industry.
HOW WE HELPED
Certum was chosen as their outsourced IT partner as we met all the requirements in full.
- We were able to provide access to our 24/7 support service meaning a seamless transition on tickets from one time zone to the next.
- As a Gold Microsoft solutions provider we were able to demonstrate through both industry certifications and customer case studies that we could guide them in locking down and securing their infrastructure while adhering to all required compliance policies.
- As part of our managed IT support service, we include monthly review and roadmap calls with a Client Technology Officer to ensure ARC are getting the right service and advice moving forward.
THE RESULTS
Certum’s Managed IT Support Service resulted in a seamless transition from traditional in-house IT to a managed service. Due to our constant drive for customer satisfaction the staff at ARCs UK locations noticed improved response and resolution times to standard day to day calls, the Australia offices were delighted that they could now receive support within their hours of work, no more staying late or starting early to get access to support.
The first stages of the new roadmap have been implemented with changes to the current 365 and Azure implementations to make them more secure and functional and further enhancements and reviews are planned.
We now monitor and audit all aspects of their infrastructure. By keeping a comprehensive eye on their systems availability, health, and performance we ensure ARC remains productive and that there are no nasty surprises down the road. This new modern approach to managing the IT functions not only gave them enhanced functionality, security and expertise but also saved them money from having to build out and maintain an in-house team providing 24/7 support.