IT Services 
Cloud Services 
Telecom Services About the client
Alba Facilities Services offers a comprehensive range of services, including HVAC, electrical maintenance, building management systems, and swift M&E reactive services. Based in Glasgow, their dedicated engineering workforce serves over three hundred locations across Scotland and Northern England in both the commercial and public sectors. Catering to a diverse clientele—from international banks to sports centres—they showcase their adaptability to meet varied industry needs.
THE PROBLEM
Alba Facilities Services, a highly-respected facilities management company, had a complex set of needs revolving around the management of their extensive mobile phone estate. Their workforce, spread across various locations, was equipped with company mobile phones to ensure seamless communication. However, the management of these devices became a cumbersome task for the client. Additionally, they required an efficient solution for location-based routing of their engineers to job sites, along with robust control over what could be accessed or installed on the company phones.
THE RESOLUTION
To address these challenges, we introduced the client to plan.com, a revolutionary business communications provider known for its technology-led approach. Our team recommended plan.com’s my.plan platform as a holistic solution to meet the client’s needs.
my.plan is a trailblazing connectivity platform that offers unprecedented control and transparency in managing mobile and office-based connectivity. This industry-leading platform not only provides the ability to connect, configure, and control mobile communication devices but also offers real-time data insights, live notifications, and a multitude of controls and restrictions.
With a few clicks, the client could set usage restrictions, live feeds for alerting usage levels, and automated spending limits. my.plan also offers an interactive feature, Captive Pages, allowing the client to adjust limits or purchase bolt-ons quickly, ensuring they stay connected and retain control of their bills.
THE BENEFITS
Integrating my.plan into their business operations has transformed our client’s mobile communication management experience. Here are the significant benefits they experienced:
1. Efficient Device Management: The client found it remarkably easier to manage their mobile phone estate through the centralized my.plan platform. This system brought all networks under one bill, simplifying administrative tasks.
2. Effective Controls: my.plan’s spending limits, call, text, and data controls enabled the client to effectively manage and restrict specific types of usage, which significantly reduced additional charges.
3. Enhanced Productivity: The platform’s productivity controls allowed the client to establish clear boundaries between work and play. They were able to limit access to distracting services, such as streaming media, gambling, and social media, ensuring that company devices were used appropriately.
4. Better Security: With plan.com’s security controls, the client could protect their business from malicious or nuisance content and threats.
5. Improved Routing: The real-time data insights provided by my.plan enhanced the client’s ability to route engineers based on their location, improving operational efficiency.
In conclusion, our collaboration with plan.com has facilitated a seamless transformation for our client. By leveraging my.plan’s cutting-edge technology, they could meet their mobile communication needs more efficiently, securely, and cost-effectively. This case study showcases our commitment to providing clients with innovative solutions that can transform their business operations.